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Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all bookings, hires, and services provided by Opus AV LTD. By confirming a booking and paying any invoice, the client agrees to the terms outlined below:
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1. Non-Refundable Deposit​
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  • A non-refundable deposit of 20% is required to secure all bookings and equipment hires.

  • The deposit confirms the reservation of equipment, crew, and resources and removes the date from availability.

  • Deposits are strictly non-refundable under all circumstances, including but not limited to cancellation, postponement, change of event details, force majeure, or third-party issues.

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2. Cancellation by the Client
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  • Clients may cancel a booking up to 90 days prior to the scheduled event or hire date by providing written notice.

  • Where cancellation is made 90 days or more before the event/hire date, no further charges will be due beyond the non-refundable deposit.

  • Cancellations made within 90 days of the event or hire date are not eligible for any refund, and the full balance may remain payable at Opus AV’s discretion.

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3. No Refunds Issued
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  • Opus AV does not issue refunds for cancelled services, unused equipment, partial use, early termination, or changes to event scope.

  • This includes cancellations caused by weather conditions, venue restrictions, supplier issues, travel disruptions, or client-related circumstances.

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4. Postponements & Date Changes
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  • Requests to reschedule or amend dates are subject to availability and approval by Opus AV.

  • Any payments already made, including the deposit, remain non-refundable and may not be transferred unless expressly agreed in writing.

  • Opus AV reserves the right to treat postponements as cancellations where reallocation of resources is not feasible.

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5. Force Majeure
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  • Opus AV shall not be liable for failure to perform services due to events beyond reasonable control.

  • In such cases, all payments made remain non-refundable, as costs and resource commitments will already have been incurred.

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6. Payment Confirmation
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  • Payment of any invoice constitutes full acceptance of this Refund & Cancellation Policy.

  • No booking is considered confirmed until the deposit has been received.​

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This policy is governed by the laws of England and Wales

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