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Privacy Policy

Last updated: January 2026

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Opus AV Ltd (“Opus AV”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or engage with our services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Opus AV Ltd is a UK-based audio visual production company providing AV hire, event production, and related services.

If you have any questions about this policy or how your data is handled, you may contact us using the details provided on our Contact page.

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2. Information We Collect

We may collect and process the following personal data:

  • Name

  • Company name

  • Email address

  • Telephone number

  • Billing and invoicing details

  • Event or project information

  • Correspondence sent to us via email, contact forms, or phone

  • Website usage data (via cookies and analytics tools)

We only collect personal data that is necessary for legitimate business purposes.

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3. How We Use Your Information

We use personal data to:

  • Respond to enquiries and provide quotations

  • Deliver contracted services

  • Manage bookings, invoices, and payments

  • Communicate about projects or services

  • Improve our website and user experience

  • Meet legal, accounting, and regulatory obligations

We do not sell or rent personal data to third parties.

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4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Contractual necessity – to fulfil services requested by you

  • Legitimate interests – for business operations and communications

  • Legal obligation – for accounting or regulatory compliance

  • Consent – where explicitly provided (e.g. marketing communications)

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5. Data Sharing

We may share personal data only where necessary with:

  • Accountants or professional advisers

  • Payment processors

  • IT and website service providers

  • Legal or regulatory authorities where required by law

All third parties are required to handle data securely and in compliance with UK GDPR.

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6. Data Storage & Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

Personal data is stored securely and only retained for as long as necessary to fulfil its purpose or meet legal obligations.

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7. Data Retention

We retain personal data only for as long as required for:

  • Contractual obligations

  • Accounting and tax records

  • Legal compliance

Once no longer required, data is securely deleted or anonymised.

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8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details on our website.

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9. Cookies

Our website uses cookies to improve functionality and analyse website traffic.

You may control or disable cookies through your browser settings. Further information may be found in our Cookie Policy (where applicable).

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

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12. Contact

If you have any questions regarding this Privacy Policy or how your data is handled, please contact Opus AV via the details provided on our Contact page.

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